Frequently Asked Questions

Dog Walking

I have never had a professional dog walker before. What should I expect?
Give us a call or email us through our website. We will answer any initial questions and set up a complimentary in home consultation. We will discuss your pet’s history, the optimal service you and your pooch could use, we will supply some paperwork for you to fill out, and answer any questions you may have. This is also the the time to supply us with a copy of your house key.

What make’s you a ‘professional’ dog walker?
There are lots of casual dog walkers out there, so do your research and find what suites you and yours dogs needs the best. We are ‘professional’ in that we have been operating since 2011, are a registered, licensed, and insured business. We keep up to date and adhere to municipal dog by -laws, all our staff are pet first aid certified, and we go above and beyond in our standards for animal welfare and customer service.

How do you transport the dogs to and from?
Dogs are transported in very dog proofed vehicles. Our trucks have soft rubber matting, tinted windows and are well ventilated.  On hot days, we park in the shade whenre possible and always have fresh water supply. We never leave the dogs in a parked vehicle for longer than a quick pick up and drop off of a dog. Dog are always cooled down at the end of our walks by either a dip in the ocean or creek. If on a water-less trail, we carry jugs of water and ice to cool the dogs and the truck with. Please note, all staff are pet first aid certified. All vehicles carry a pet first aid kit.

Are there special requirements my dog needs to meet in order to walk in a group? 
We highly suggest regular flea and tick prevention due to the direct contact with other dogs. Dogs must have an up-to-date city license with their current city of residence. Dogs must wear a ID tag with their name and owners contact details on it at all times. Dogs attending pack walks must have no history of bolting, either on or off leash, must be friendly towards humans, and exhibit no aggression towards other dogs. Each dog will be assessed on an individual basis during our initial consultation and their first couple of walks with us.

Do you take dogs that haven’t been spayed or neutered?
This is on a case by case basis. We would be happy to discuss further via email or phone.

Where do you walk the dogs?
Our group hikes take place on a variety of dog off leash trails and beaches in Burnaby and the surrounding area. Private walks depends on the needs and area of the dogs on those walks.

How do I know if you service my neighborhood?

For dog walking p/u and d/o’s and mobile daycare we service Burnaby, selected areas of New Westminster, Coquitlam, and East Vancouver. Please have a look at our service area map at the bottom of our main page to see if we service your neighborhood.

Will my dog get dirty on a hike?

“Yes!!!” We ask to please leave a towel handy so that we can dry your dog before we let them into your home. We will do our very best to clean and dry your dog but there is a limit as to how much time we can spend on each dog. We are happy to leave your dog in a designated area if you wish – please just let us know.

How do you access my home if I’m not there?
Most clients prefer to give us a copy of their key. However if you prefer to make other arrangements we can discuss that during our initial meeting.

How long are your walks? And how long will my dog be out of the house?
Pack walks are 60 minutes long. However, your dog is typically out for 2-3 hours between pick up and drop off. Solo walks are 60 minutes in length. Potty breaks are 15 mins.

What if my pet needs medication?
We are trained in pet first aid and experienced at administering medication.

Why choose pack walks versus dog daycare?
A noisy, smelly, and most often chaotic warehouse full of dogs can be a stressful environment for some dogs. We prefer smaller pack sizes where we hike and swim. We think this is much more natural, fun, and healthy for our dogs.

What is your cancellation policy?
Pre-scheduled dog walks cancelled the day prior after 5 pm will be charged in full. Any service cancelled the day of, will be charged in full.

How does payment work? 
Invoicing for all dog walks and hikes is done via e-mail. For pet sitting, boarding, and drop in visits, the balance will be due upon your return. We accept payment in cash, by cheque or via Interac e-transfer.

How do I communicate with my dog walker?
We are big on communication and love to hear from our human clients. We supply a doggy diary so you can keep up with dogs fun and busy days out with us. We encourage you to contribute by writing in it as well to notify us of any concerns (ie: upset tummy, medication, unusual behaviour etc…), changes, requests, or special instructions needed for that day.

Dog Training

What can you tell me about your dog trainer?

Rachelle was born with the love of animals in her blood. Thanks to her mother’s passion and profession with animals, Rachelle spent her childhood surrounded by dogs, horses and critters. Rachelle is a Simon Fraser University Alumni (B.A.), graduate from West Coast Canine Academy (WCCA), a member of the Canadian Association of Professional Pet Dog Trainers (CAPPDT), DogSAFE Canine First Aid Certified, and her and her Doberman Pincher (Moose) are (CKC) Canine Good Neighbour (CGN) certified. She regularly attends a variety of courses and seminars to continue her learning.

What methods of training do you use?
We believe in using a non force method in our dog training. This involves guiding your dog to use their brain and make good choices.  We reward good behaviour with a positive re enforcer (food, praise, and play). This method of training is proven to have long lasting results and builds a stronger connection between you and your dog.

Do you offer group training classes?
We prefer private one-on-one sessions as every dog and owner has their unique challenges and needs. We believe this helps all your questions to be addressed during each session as well as your home provides the best environment for you and your dog to begin their training. Once the ground rules are set in the home, we progress to a variety of social environments where our trainer brings well balanced dog into the mix.

How do I know what training package is best suited for me and my dog?

Puppy 101 package helps you and your dog get through the puppy phase with a breeze. We will cover crate training, potty training, name recognition, healthy and safe socialization tips and so much more! Suitable for 8 weeks to 6 months old.

Basic Obedience will teach you and your dog house manners, gaining a solid recall, leash etiquette, impulse control, sits, downs, wait commands and the art of respectful and fun play to build a bond between you and your dog. Best suited for dogs 6 months-2 years.

Naughty Dog is best for dogs that have developed some naughty habits in their teenage years. We can work with you to help resolve un-wanted barking, lunging on leash, reactivity towards people and/or dogs, confidence building, and eventually socialization.

Where do classes take place and what is your service area?

Training sessions are conducted in your own home and neighborhood. Dog manners should begin in the home where you and your dog spend most of your time. We progress to higher stimulating environments and possible ‘trigger’ scenarios/environments later in our sessions.

For private training sessions we service Vancouver and the Lower Mainland.

Can you tell me how many sessions and the cost it will be take to ‘fix’ my dog of his/her issues right away?
We do our best to assess you and your dog’s needs on the first training session, but for behavioural rehabilitation it takes time, patience, consistency and practice, practice, practice.